Privacy (India)

Privacy Policy

Laws we follow

DPDP Act 2023, IT Act/SPDI Rules, TRAI anti-UCC norms.

Your rights

Access, correction, erasure, grievance redressal.

Security

Reasonable security practices; encryption in transit.

Cookies

Auth, preferences, analytics, fraud prevention.

1) Scope & Who We Are

This Policy explains how LeadSentra ("we", "us") collects and uses information when you use our website, platform, and APIs (the "Services"). By using the Services you also agree to our Terms.

2) Data We Collect (short)

  • Identity & contact: name, email, phone, company, role.
  • Usage & device: IP, logs, device/browser, support chats.
  • Transactions: billing metadata; payments handled by our provider (no card numbers stored by us).
  • B2B data: public/partner professional info to power prospecting.
  • Cookies: auth, preferences, analytics, performance, fraud prevention.

3) Why We Use Data (lawful bases)

  • Provide, secure, and improve the Services.
  • Support, analytics, and prevention of fraud/abuse.
  • Legal compliance and enforcement of our Terms.
  • Marketing with consent/legitimate use; you can opt out anytime.

Aligned to India’s DPDP Act, 2023 and applicable rules.

4) Your Rights (India)

  • Request access to or a copy of your personal data.
  • Ask us to correct or erase personal data that is inaccurate or no longer needed.
  • Withdraw consent where processing is based on consent.
  • Use our grievance process; if unresolved, you may escalate to the Data Protection Board of India.

5) Sharing

  • Vendors: hosting, analytics, email, payments, support providers under contract.
  • At your direction: integrations you connect (e.g., CRM or email tools).
  • Legal/safety: to comply with law or protect rights.
  • Business transfers: merger, acquisition, or financing.

We do not sell personal data.

6) Storage & International Transfers

We may process data in India and other countries. Where transferred, we apply contractual and technical safeguards.

7) Security

We maintain reasonable security practices including encryption in transit, access controls, and monitoring. No method is 100% secure.

8) Retention

We keep personal data only as long as needed for the purposes above or as required by law. We may retain de‑identified or aggregated data.

9) Marketing, Email & SMS (TRAI/DND)

We send B2B emails/SMS only with consent or as allowed by preference settings. We honour Do‑Not‑Disturb and template/consent rules under TRAI’s UCC framework. You can opt out (e.g., reply "STOP" for SMS) or contact us.

10) Children

Our Services are intended for users 18+ and not for children.

11) Contact (India)

Email: info@raceinnovations.in

If you are not satisfied with our response, you may escalate to the Data Protection Board of India as per law.

12) Changes

We may update this Policy. Material changes will be notified in product or by email. Continued use means you accept the updated Policy.